Privacy Policy

1. PRIVACY POLICY

Last Updated: [02/12/25]

Introduction

Wrath Drinks Ltd (“Wrath Drinks”, “we”, “us”, “our”) is committed to protecting your privacy. This

visit www.wrathdrinks.com, make a purchase, contact us, interact with our social media, or sign

up to our mailing list.

This Policy complies with UK GDPR and the Data Protection Act 2018.

By using our website, you agree to the practices described in this Policy.

1. Who We Are

Company: Wrath Drinks Ltd

Email: wrathdrinksltd@gmail.com

Registered Address: [To be added]

Website: www.wrathdrinks.com

Wrath Drinks Ltd is the data controller for the data we collect.

2. Information We Collect

Information you provide directly

• Name

• Email address

• Shipping and billing address

• Phone number (optional)

• Payment details (processed securely by third parties)

• Account login details

• Subscription details

• Enquiry messages, support requests, forms

• UGC (reviews, uploaded images, tagged posts)

Information collected automatically• IP address

• Browser type

• Device details

• Pages visited

• Time spent on pages

• Click behaviour

• Cookies and tracking identifiers

• Traffic source/referral

Information from third parties

We may receive data from:

• Shopify (storefront and checkout)

• PayPal

• Google Analytics

• Google Ads

• Meta (Facebook, Instagram)

• TikTok

• Email marketing service providers

• Delivery partners

We do not receive or store full payment card numbers.

3. How We Use Your Information

We process your information to:

Perform our contract with you

• Process payments

• Fulfil and deliver orders

• Notify you about order updates

• Manage returns and customer serviceImprove our website and services

• Analytics and performance monitoring

• Troubleshooting technical issues

• Optimising user experience

• Preventing fraud

Marketing (only with consent)

• Send email newsletters

• Inform you about offers, updates and new products

• Retargeting and personalised ads through Meta, TikTok, Google Ads

Legal obligations

• Tax reporting

• Fraud detection

• Compliance with consumer law

We do not sell your personal information.

4. Marketing & Communications

You will only receive marketing communications if:

✔ You opted in

✔ You made a purchase (soft opt-in rules may apply)

You can unsubscribe at any time using:

• The unsubscribe link in emails

• Emailing wrathdrinksltd@gmail.com

5. Sharing Your Information with Third Parties

We share data only with trusted service providers:

Technology / Website

• Shopify (checkout, hosting)• Google Analytics & Google Ads

• Meta / Instagram / Facebook

• TikTok Pixel

Payments

• Shopify Payments

• PayPal

Delivery Partners

• Couriers and fulfilment centres

These partners process your data under strict data protection terms and only what’s necessary.

6. Cookies

We use cookies to:

• Operate the website

• Remember your preferences

• Analyse site usage

• Deliver targeted ads

• Run our Shopify store

See our Cookies Policy for full details.

7. Data Retention

We retain data only for as long as necessary:

• Order and tax records: 6 years

• Email subscriptions: until you unsubscribe

• Account info: until closed

• Analytics: limited retention depending on the provider

8. Your Rights (UK GDPR)You can request:

• Access

• Correction

• Deletion

• Restriction

• Data portability

You may also:

• Object to certain types of processing

• Withdraw consent

To exercise your rights, contact: wrathdrinksltd@gmail.com

9. External Links

We are not responsible for privacy practices on external websites we link to.

10. Changes to This Policy

We may update this Privacy Policy at any time.

The latest version will always be available on our website.

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2. COOKIES POLICY

Last Updated: [02/12/25]

What Are Cookies?

Cookies are small files stored on your device to help websites function, personalise content, and

analyse site performance.

By using our website, you consent to the use of cookies.

Types of Cookies We Use1. Essential Cookies

Required for:

• Checkout

• Cart functionality

• Site security

• Order processing

Provided mainly by Shopify.

2. Analytics Cookies

Used to understand:

• Traffic

• Page performance

• User behaviour

Providers:

• Google Analytics

• Shopify Analytics

3. Advertising Cookies

Used for personalised ads and retargeting.

Providers include:

• Google Ads

• Meta (Facebook, Instagram)

• TikTok

4. Functional Cookies

Remember your:

• Preferences

• Location

• Store settingsThird-Party Cookie Providers

We may use:

Shopify cookies

_shopify_s, _shopify_y, cart, storefront_digest

Google cookies

_ga, _gid, IDE, test_cookie

Meta / Facebook cookies

_fbp, fr

TikTok cookie

_ttp

PayPal cookies

Used for fraud prevention and secure payments.

Managing Cookies

You can:

• Adjust your browser settings

• Reject non-essential cookies

• Clear stored cookies

Note: Some website features may not work without cookies.

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3. TERMS & CONDITIONS

Last Updated: [02/12/25]

1. IntroductionThese Terms govern your use of the Wrath Drinks Ltd website and purchases made on

www.wrathdrinks.com.

By using our website, you agree to these Terms.

2. Eligibility

• Website intended for users 14+

• You must be 14 or older to place an order

• Products contain 0% alcohol

3. Products

We strive for accuracy, but:

• Images may differ slightly

• Descriptions may change

• Stock is subject to availability

We may discontinue or update products at any time.

4. Pricing & Payment

• All prices are in GBP

• VAT included where applicable

• Payments processed securely via Shopify or PayPal

• We may correct pricing errors before fulfilment

5. Subscriptions

• Auto-renewal occurs at your chosen interval

• Cancel anytime before the next billing date

• You can manage your subscription through your account or by contacting us

6. ShippingSee full Shipping Policy below.

7. Returns & Refunds

We only offer refunds if:

• The item is faulty

• The item is damaged

• The item is incorrect

No refunds for:

• Taste preferences

• Change of mind

• Opened items

8. Accounts

You must:

• Provide accurate information

• Keep your password secure

We may suspend accounts for misuse.

9. Intellectual Property

All branding, images, text, and content on the website belong to Wrath Drinks Ltd.

You may not:

• Copy

• Reproduce

• Sell

• Modify our IP

10. Acceptable UseYou may not:

• Hack, scrape, or abuse the website

• Use bots or automated tools

• Engage in fraud

• Submit false orders

11. Liability

We are not liable for:

• Indirect or consequential loss

• Loss of profits

• Delays outside our control

Our maximum liability is limited to the value of your order.

12. Governing Law

These Terms are governed by the laws of England & Wales.

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4. SHIPPING & DELIVERY POLICY

Last Updated: [02/12/25]

Where We Ship

United Kingdom only.

Processing Times

• Orders process within 1–2 business days

• Orders placed on weekends/holidays ship next business dayDelivery Estimates

• Standard delivery: 2–5 business days

• Express (if offered): 1–2 business days

(These are estimates, not guarantees.)

Tracking

Provided where available.

Failed Delivery & Address Issues

We are not responsible for:

• Incorrect addresses

• Missed deliveries

• Items returned due to customer error

Re-delivery fees may apply.

Damaged, Lost, or Missing Orders

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5. RETURNS & REFUNDS POLICY

Last Updated: [02/12/25]

Faulty or Damaged Items

We will replace or refund items that arrive:

• Faulty

• Damaged• Incorrect

Proof required:

• Order number

• Photos of the issue

Non-Returnable

We cannot accept returns for:

• Taste preferences

• Change of mind

• Opened items

• Items purchased from third-party retailers

Refunds

Refunds will be issued to the original payment method.

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6. SUBSCRIPTION POLICY

Last Updated: [02/12/25]

How It Works

• You choose how often you want products delivered

• You will be billed automatically at each interval

Managing Your Subscription

You can:• Pause

• Skip

• Modify

• Cancel

Anytime before your next billing date.

Refunds

Same rules as standard orders:

Refunds only for faulty/damaged/incorrect items.

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7. WEBSITE DISCLAIMER

Last Updated: [02/12/25]

General Information

Content on our site is general information only.

We do not guarantee:

• Accuracy

• Completeness

• Reliability

Information may change at any time.

No Medical Advice

Our drinks do not diagnose, treat, or cure any condition.

Liability

We are not responsible for:• Indirect losses

• Business losses

• Website downtime

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8. USER-GENERATED CONTENT POLICY

Last Updated: [02/12/25]

What Counts as UGC

• Photos

• Videos

• Tagged posts

• Reviews

• Comments

• Messages to us

• Competition entries

Permission to Use

If you approve our request (“Yes”), you grant Wrath Drinks a:

• Royalty-free

• Worldwide

• Perpetual

licence to use your content across:

• Website

• Social media

• Ads• Email

• Print

You retain copyright.

Removal

You can request removal by emailing us.

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9. ACCEPTABLE USE POLICY

Last Updated: [02/12/25]

You must not:

• Use the site unlawfully

• Hack or attempt unauthorised access

• Scrape or copy content

• Use bots or automation

• Distribute malware

• Commit fraud

We may block or suspend any user breaching these rules.

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10. AGE & RESPONSIBLE CONSUMPTION

NOTICE

Last Updated: [02/12/25]

• Website and brand are intended for users aged 14+

• Drinks contain 0% alcohol• Under-14s should not submit personal info or interact with the brand without supervision

• Always check ingredients and allergens

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11. WHOLESALE & STOCKIST TERMS

Last Updated: [02/12/25]

Eligibility

• UK businesses or sole traders

• Must provide accurate business details

• Stock must be purchased for resale

Minimum Order Quantities

Default MOQ: [Insert MOQ]

(Can be modified based on retailer size)

Pricing & Payment

• Wholesale prices exclude VAT/delivery unless stated

• Payment due upfront unless credit terms agreed

• Late payments may suspend wholesale access

Delivery

• Risk transfers on delivery

• Title transfers once payment is received in full

• Damage must be reported within 48 hours

ReturnsWholesale orders are non-returnable except for:

• Faulty items

• Incorrect deliveries

• Transit damage

Resale Rules

Stockists may not:

• Repackage or rebrand

• White-label our drinks

• Sell on Amazon/eBay/TikTok Shop without permission

• Export without approval

Branding & Marketing

You may use our product images and descriptions in accurate form.

Termination

We may suspend or terminate wholesale status for:

• Late payment

• Brand misuse

• Selling on unauthorised marketplaces

• Breaching terms